Friday, December 12, 2008

Some thought about Emirates - 2

To add what I have posted earlier, it seems to me that what the recruiters look if they have 300 applications during the initial screening are things that make you stand out from others (after all, the company itself wants to stand out among other airlines and be on top. And to achieve this, cabin crew plays a role in this mission, too. Therefore, by employing people who are (or have a potential of being) just a little bit more impressive than the rest of the pool, the company, to a certain degree, ensures that while on board, these new cabin crew will also make an impression that will last and will make a passenger's experience with EK stand out from his/her experience with any other airline.

Also, they are not looking for perfect people, but rather for people who have this genuine capacity of being friendly and being able to develop a warm relationship on a short notice. And yes, like in every single industry, EK may have employed people who do not necessarily have skills requited to perform this job exceptionally well. However, this is not EK's fault but rather a human being's capacity to bypass the system and sell what is wanted. So, speaking 3-4 foreign languages, having 10 years of customer's service experience and having MD degree are not the prerequisites. These qualities help one a lot, but only if they are matched with a genuine friendliness and being a human being (which entails that you might have some flaws, too).

From my experience, I can share that it helps if you come to the assessment day with a positive attitude and no expectations that you will make it. Having a desire to go to the final round is what matters (and the trick is to understand where expectations end and your desires begin). Being determined/obsessed to make it will, in most cases, alert the recruiters of the fact that you are desperate to get the job. And despair is not what they may necessarily need.

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